Frequently Asked Questions
Answers You Can Count On—And a Team Ready to Help
We know that choosing the right care can come with a lot of questions—and we’re here to help. Our Frequently Asked Questions page is a great place to start for quick answers about our services, admissions process, and what to expect during your stay. If you don’t find what you’re looking for here, please don’t hesitate to contact our admissions team. We’re happy to provide the information you need and guide you through every step of the way.
Common Questions
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Admissions
Rooms
Nursing Care
Meals
Visits
Financial
Policies
Admissions and Getting Started
Can I tour the facility before choosing it?
Yes. We welcome tours and encourage you to visit. Please contact our Admissions team to schedule a time.
What happens on admission day?
A team member will greet you, complete an assessment, help you settle in, and review your care plan.
What should I bring for paperwork?
Bring insurance cards, photo ID, medication list, advance directives (if available), and contact info for your POA or guardian.
What clothes and toiletries should I bring?
Bring 5–7 changes of washable clothing and personal care items. A suggested packing list is available for download by clicking here.
Can I bring personal items?
Yes. You’re welcome to bring personal items like photos or blankets. See your admission packet for prohibited items and guidance.
Can I bring valuables or electronics?
We advise against bringing valuables such as cash, credit cards, or jewelry. Falls Village is not responsible for lost or missing items.
Rooms and Amenities
Do you offer private rooms?
Yes. All rooms are private and include a private bathroom.
What’s included in a private room?
Each room includes a flat screen TV, direct dial phone, and Wi-Fi access.
Is laundry available?
Yes. Laundry services are available. Families may choose to do laundry at home instead.
How do I schedule a salon appointment?
Appointments can be scheduled through the Activities Department.
How do I pay for salon services?
Payment is managed by the Activities Department. A current list of services and pricing is available. Cash or check is due before your appointment.
Can residents get mail or packages?
Yes. Mail, packages, and flowers will be delivered to the resident’s room. Label all items with the resident’s full name.
Nursing and Medical Care
Are nurses on-site 24/7?
Yes. Licensed nursing staff are always available to provide care and administer medications.
How often do doctors visit?
Physicians and nurse practitioners visit regularly. Nursing staff are available 24/7 and communicate with providers between visits.
What medical services are on-site?
We offer skilled nursing care and visits from physicians and nurse practitioners. On-site clinical services may include podiatry, optometry, dentistry, behavioral health, and others.
Can labs or X-rays be done on-site?
Yes. Lab work and mobile radiology are performed at the facility when ordered.
What therapies are available?
We provide physical, occupational, and speech therapy. A physiatrist helps oversee your therapy plan and recovery.
When does therapy begin?
Therapists are on-site 7 days a week to evaluate patients and start therapy as soon as appropriate.
What is a physiatrist?
A physiatrist is a physician who specializes in physical medicine and rehabilitation. They help improve function and quality of life after illness or injury.
Meals and Dining
When are meals served? Can I dine in my room?
Three meals are served each day. You may enjoy your meals in the dining room or choose tray service in your room.
Are alternative meals available?
Yes. Menus change monthly and feature seasonal ingredients. Alternate options are always available.
Is there an “always available” menu?
Yes. Items like sandwiches, soups, and salads are available during kitchen hours. Ask staff for the current menu.
Can families bring outside food?
Yes. Please speak with the nursing or dietary staff. Food must be labeled, dated, and stored properly according to food safety guidelines. Staff will reheat items upon request.
Visiting and Communication
What is the visitation policy?
Visiting hours are open and flexible, though we ask visitors to be mindful of rest times and therapy schedules. When the receptionist is off duty, follow posted instructions to use the intercom at the entrance. Staff will unlock the door remotely as soon as they are able.
Do visitors need to sign in?
Yes. All visitors must sign in and out.
Can pets visit?
Yes. Pet visits must be arranged in advance with the Activities Department and require proof of vaccinations. Pets must remain leashed and visit only in the resident’s room.
Can residents leave the facility?
Yes. Residents may leave for approved visits or appointments. Please coordinate with nursing staff in advance.
How can I contact my loved one?
Each room has a direct dial telephone. Residents may also use personal phones or tablets. Staff can assist with phone or video calls.
Financial and Insurance
Will insurance cover services?
Coverage depends on your insurance and medical needs. We’ll review your benefits and explain what’s covered.
What does Medicare cover?
Medicare may pay for a skilled nursing stay after a qualifying hospital stay. We’ll help determine eligibility and coverage.
What does Medicaid cover?
Medicaid may help with long-term care for eligible individuals. We can help you understand the process and apply.
Can we pay privately?
Yes. Private pay options are available. Our business office can explain rates and what’s included.
Policies and Other Questions
What is the smoking policy?
Falls Village is smoke-free. Smoking, vaping, and e-cigarettes are prohibited indoors and near entrances. Patients may not possess smoking materials.
What infection control measures are in place?
We follow up-to-date safety protocols to protect patients, visitors, and staff. Depending on current guidance, visitors may be asked to wear masks or follow other precautions.
What are Enhanced Barrier and Droplet Precautions?
These are safety measures for certain patients. Staff may wear gowns, gloves, or masks. We’ll explain any precautions that apply to your loved one.
How to Get Started
Still have questions? That’s exactly why we’re here. Our team is happy to talk through the details, explain the process, or help you figure out the next step.
You can:
- Call our Admissions Office to get answers
- Schedule a tour to see the facility in person
- Submit a form online when it’s convenient for you
Your Next Step Is Simple